Shipping policy
YurysDesign (“we” and “us”) is the operator of https://yurysdesign.com. By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability.
We keep enough material in stock to cover all orders, but sometimes our suppliers make shipping delays and stand out of stock with materials for a long period of time. In the case of us not having enough material inventory leading to being unable to fulfil all customer’s orders there are 2 options: you could either wait for the materials to be restocked and accept the extended item manufacturing time or could process the refund.
2. Shipping Costs
We offer shipping for USA and Canada.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected at the time of the purchase. This price will be the final price for the shipping cost to the customer.
3. Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 8 business days.
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 12 days.
3.3 Production Time
Orders are usually dispatched within 2-3 business days of payment of order, production time may vary depending on the load volume we have. Exact current process time frame you can check on the top of the web site banner which is updated daily.
Our business operates on Monday – Friday 9am-5pm EST, except National holidays at which time we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been shipped.
3.5 P.O. Box Shipping
We don’t ship to PO box addresses.
4. Tracking Notifications
Upon fabrication, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
5. Parcels Damaged In Transit
If you find a package heavily damaged in-transit, if possible, please reject the parcel from the carrier and get in touch with our customer service. If the package has been delivered without you being present, please contact customer service following the steps listed below.
6. Customer service
For all customer service inquiries please contact us at info@yurysdesign.com